Once you place your order you will receive an email confirmation with your order number, please keep this safe as if you have any questions about your order we will require this to be able to track your order.
( Please check junk folder if you cant find your email confirmation )
We ship orders on a daily basis. As soon as your order has shipped you will receive an email with your tracking information which will allow you to check the location of your order.
UK Delivery ( 2-3 working days ) Sent with royal mail tracked & signed. Unfortunately we aren’t able to send unsigned packages. if you aren’t in you will receive a notification instructing on how you can get your order re delivered on a suitable date or collect in person from your local post office.
UK Free shipping on orders over £50 GBP
Rest of the world ( 5-7 working days ) Sent with royal mail international tracked & signed. Unfortunately we aren’t able to send unsigned packages. if you aren’t in you will receive a notification instructing on how you can get your order re delivered on a suitable date or collect in person from your local post office.
Rest of the world free shipping on orders over £70 GBP
Duties & Taxes
Please be aware that we are a UK based company that ships worldwide, You may be liable to pay import duties or custom fees on orders outside the UK ( certain countries ) These charges are not by us, its your countries regulations and is your responsibility to pay them. We have no control over these charges and you must pay to receive your parcel. For more information please contact your local customs office.
If you refuse to pay, the parcel will return to us and the shipping fees will be deducted from your refund.
All of our prices shown are in GBP £ and once you place your order this may show as a different amount in your own currency.
We have a currency converter at the very bottom of our website which is for our customers to use.
If you are not completely satisfied with your goods please email us at - email@example.com You have 14 days from receiving your order to request a refund for your purchase.
We cannot accept returns for goods that has been opened or in a non saleable condition. The cost of returning the goods is the customers responsibility to pay.
Once we have received your return our customer service team will check over the unused goods and process a full refund. Please allow up to 10 working days for your refund to be processed.