DELIVERY & RETURNS
Standard delivery is 2-3 working days, All orders are shipped via royal mail. In busy periods please allow 5-7 working days.
We also deliver worldwide. Please allow 5-7 working days for international deliveries, orders are shipped via royal mail. In busy periods please allow 7 -10 days.
RETURNS & EXCHANGES
If you are not completely satisfied with your purchase, you can simply return your item/items back to us, in their original condition, unopened, within 14 days of receipt. We will issue a refund or exchange the item for a different size/colour if preferred. The cost of returning the item back to us is the customers responsibility.
Due to hygiene our make up & cosmetics cannot be returned if the seal is opened or the product has been used. Delivery charges are only refundable if the product is faulty, or if you have received the wrong item. In some cases we may ask for the faulty item to be returned, this is for our own inspection to continually improve our services.
If your product is faulty, please contact us at firstname.lastname@example.org with your name, order number, details of the product and the reason for the return, whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days after date of purchase to return to us.
ALL ORDERS FOR GOODS ARE SUBJECT TO AVAILABILITY
If your order is placed and we have ran out of stock for that particular item, we will issue you a full refund or offer an exchange.
Kaima cosmetics take great care, to ensure colours are accurate with photos that are used in our collections, the limitations of colour reproduction and the individual of colour your screen shows, may result in slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change.
If you have any complaints regarding our products, please email us at email@example.com
We welcome and learn from any complaints received. We aim to deal with your complaint as soon and as sympathetically as possible.
All complains will be logged, investigated and replied to as efficiently as we can.